FAQ

When will you confirm my reservation?

We’ll confirm your reservation as soon as possible, not later than in 48 hours.

How do I pay?

Payments are made through payment gateway provided by Braintree (a PayPal service). You can pay with your credit/debit card. You can also use Google pay.

What currency is used for the payment?

The payment is made in US dollars.

Once I pay the photoshoot, are there any additional fees\charges I need to know about?

Transportation fees may apply depending on the exact location during the photo-experience (entry to the museum, Uber, public transportation, etc). Admissions can be paid directly at the location.

When will I get my photographs?

We guarantee that you will have them within 5 working days.

Where will I meet my photographer and how will I recognise him?

We will send you all this information in advance. Including GPS coordinates.

How will I receive my photos?

We will send you a link to your unique online gallery with high-resolution photos.

I want to propose to my partner, can you help me make it happen?

From selecting the best time and location, we will work with you every step of the way so you get priceless shots of this special moment. You can choose to keep it a secret and have your photographer hide and capture the moment candidly or you can play it up like a fun, casual photo session and give your photographer a signal when you’re about to pop the question.

Can I book for my wedding?

We offer photoshoot before the wedding (engagement / pre-wedding) or after the wedding ceremony (either on the day of or at a later time). Couples should feel free to dress in their wedding attire, but keep in mind that our photo-experiences are limited to private, candid shots, and will not document the ceremony and wedding.

I didn’t find my desired destination on your list, what should I do?

You can request a city of your choice in destination section.